FAQs
1. How long can I get my goods?
The leading time for sample usually is 5-7 days.
Mass production is usually 25-35 days.
The delivery time is based on your chosed way, if express it usually 10-12 days, if ocean delivery it is usually 30 days.
2. What's the goods warranty ?
We offer warranty only for original scooters from our company, not including scooters with any modification(including exterior and internal modification).
Usually, the warranty parts will be sent with next order. For urgent case, the logistics cost shall be covered by the applicant.
When applying,please provide detailed description of the problem, the frame number, photos and videos that explains the problem. Sometimes we will need your help by doing some tests and inspections ,in order to identify problems. The warranty quantity is subject to our factory's confirmation.
3. What is your terms of payment?
For sample orders, we accept bank transfer, and on alibaba.com and so on.
For large quantities, generally, we use TT, 30% deposit in advance, 70% balance before shipment. For other payment terms can be negotiated.
4. Can I print my logo ?
Yes, we do OEM, logo printing, gift box, outer box, usermanual book customization.
OEM is based on a certain moq quantity.
5. Is it safe about my goods?
Yes, it is safe.
We have the CE, MSDS, UN38.3, UL2271, UL2272 ,ROHS , KC certification.
If your market is required a certain kind of certification, we could assist to abtain ASAP.
6. Have you exported before?
Yes, our products are very popular in USA, Eu, South Africa, Asia as well as Russia etc.
We are experienced in exporting.
7. Who are we? what services can we provide?
We are based in Hangzhou, Zhejiang Province, sell to different countries. WLSMARTECH is is a green intelligent mobility solutions provider. We produce kids/ urban/ portable/ allterrain series electric scooter, citycoco etc. Our products enjoy with a good
reputation in the global market.
8. What other products can you offer?
We offer various spare part / accessory which upgrade the experience of riding and ensurance of safety.
9. How can you confirm my products quality?
Always a pre-production sample before mass production; Always final Inspection before shipment;We have warranty for different products, also we can provide component to you as your requirements. Special warranty will be offered to distributors.
10. How will you deliver my goods to me?
We always ship by air and sea. We have own shipping department cooperate with international expresses such as DHL, UPS,FedEx,TNT to enable our customers get their goods rapidly. Quantity get 10- 200pcs, we suggest by sea.(15-40 days can reached based on different areas)
11. Can I start with small trial order to test the market?
samples are always ready to be delivered for customers to test the quality. We give full support for customers to test the market, so small orders and mixed orders are both accepted.
12. Which certificates do you have?
We can provide CE ,MSDS, UL, ROHS for battery chargers or batteries, CE for helmets. Other certificates can be arranged when meeting our required order quantity.
13. Where are you located?
Our headquarter is in Hangzhou, a city near Shanghai in China, and we have warehouse in USA and Eu as well as Brazil, We can deliver goods directly from the local warehouse.
14. Are you looking for a distributor?
Yes. Please Email directly to us for the distributor price and requirements.